I had a funny experience with Amazon.de over the holidays. Ordinarily my trail shoes wear out a bit after the 600 km mark, so as my grey ones were pushing 650 and getting a bit slippy, I started searching for the best price for a replacement pair online in early December.
There is no Belgian Amazon, but Amazon.de offers free delivery in this country with orders over a certain amount (I think the shipping is free around the 38 EUR mark). When I compare Amazon.fr, with Amazon.nl, Amazon.co.uk, and so on, usually Amazon.de is the most affordable.
So it was with my trail shoes, and so I ordered a new pair in December along with a number of Christmas presents for the family. All of the other items made it just fine, but for some unknown reason, instead of this:
I got something like this:
... and in size 8.5 instead of size 11,5 (Nikes fit small, but these small greys were pretty clearly not going to work).
It turns out that there is a process for returns via Amazon.de. I clicked here, and clicked there, and filled in the requisite fields, and then printed off my return postal mailer, and promised that I would mail the shoes back, and they promised to send the right ones to me.
A few days later, these arrived in the mail:
At this point the now-dormant systems analyst in me began to awaken, and suspect that there was more going on here than met the eye. One incorrect delivery might be a simple error; two identical errors means that the system works, but not the way you want it to: there is obviously a database mismatch. I dutifully reported the erroneous delivery via a web form again, noting that this was the second time that the identical incorrect product had been delivered, and I suggested gently that they should audit their database. Then I mailed back the two pairs of incorrect shoes to Amazon.de. And waited.
Crickets. After a week or so, I felt that a telephone call (sigh) was finally called for, and to my great surprise and pleasure, Amazon.de's web site asked me to populate a single field with a telephone number, and then asked me to click on a "call me" button. Guess what? I clicked on it, and within literally two seconds, my telephone rang. Hold time = zero. Happy me! Danke schoen...
The nice lady on the phone took down all of my information, and when I had explained the situation, she refunded me the cost of the shoes immediately. She said that there was obviously a bug, and that they would take the item off the "for sale" pages until they could figure out why runners wanting size EUR 45,5 trail shoes would receive suede skateboard shoes four sizes two small. So I was happy for having discovered a bug, but sad because I still was forced to run in worn-out shoes. I can't help but think that there should be a gift certificate, or a free lunch, or maybe an "I Heart Amazon" t-shirt, or a preferential Amazon stock price, or something in there for me for troubleshooting their system, but sorry, no dice.
In the meantime I went on the Trakks website; it is a small Belgian chain with four or five stores... as it happens they had my shoes, and offered them at a 20% discount, or about the same price as Amazon. As well, they offered free delivery, and even offered alternative delivery to the store across the street in the event that I wasn't home! That is truly amazing, so I opted for Trakks, and two days later, I had my shoes, or at least a reasonable hand-drawn facsimile thereof, and in the right size, too...
Today I went for a run to break them in, and as luck would have it, the weather was cold but very nice. Here's a little poetic reflection on this afternoon's outdoor activity...
"January light"
afternoon run to Dion-le-Val and back
just a short one given the cold
no phone or ipod, no headphones
I have ears and like to listen, and think
apart from the hum of the autoroute
and the sky-high exhalations of jumbos playing tic-tac-toe in the big blue
the only sound is breathing, and the cadence of feet against frozen ground
and the occasional chirping of forest birds
the dog likes to chase the geese in the snowdrift fields
and never tires of trying to sell me on the idea of playing fetch-the-stick
but I’ve found a rhythm instead
muddy paths made-over in January white
mean cleaner shoes than on warmer, wetter days
but crumbs of dark earth show through
like a inexpertly frosted cake
on the Avenue Procession Reliques
bright post-meridian light chamfers through
conclaves of shaggy red pines
backs to the wind,
bending their aged, needled heads in chorus to the east
instructing the saplings at their snowy feet
“Grow, little one!”
that long slight downhill straight through their sacred grove
is the highest elevation, and about the midpoint distance
so passing through is both joyful and wistful,
half begun, and half done
alone in the forest
for just a little longer
the dog much closer to me now as we return to houses and streets
finding the familiar route
home to fire and hot water
and then back to work
afternoon run to Dion-le-Val and back
just a short one given the cold
--
Wavre, Belgium, 24 January, 2019, 15:00